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Total Satisfaction Guarantee

Great eyewear isn’t all you get! We back our product with a satisfaction guarantee you’ll love, ensuring you have the best eye care and eye wear and bring home peace of mind with your eyewear.

PRICE MATCH PROMISE

Nothing is more important to us than the health and happiness of our patients. While we prefer to add value by providing you with superior product and service, we will not be beaten on price. So if you do find an identical product elsewhere for a better price, show us their quote and we will match it AND provide you with the additional service you deserve*.

30 DAY FRAME SATISFACTION GUARANTEE

If you decide you aren’t happy with your new frames for any reason, simply return them undamaged within 30 days and exchange for a new frame up to the same value*.

90 DAY PRESCRIPTION LENS COMFORT GUARANTEE

Our Optometrists are dedicated to giving you the best vision possible and we take pride in the quality of our lenses and the accuracy of our prescriptions. If you had your eyes tested with us at Vision Centre and within 90 days of your purchase you have a sudden change of prescription or are experiencing difficulties seeing clearly, we will exchange your prescription lenses for free*. 

1 YEAR REPAIR OR REPLACEMENT

If you experience any breakage as due to product defects within 12 months of the purchase date, we will repair or replace your eyewear for free. This is regardless of any manufacturer’s warranty and is our personal guarantee to provide you with peace of mind.

In addition,  if you accidentally sit on, break or damage beyond repair and otherwise defect free pair of glasses within 12 months of the purchase date, we will replace them with an identical pair at 50% off the original price.

FREE LIFETIME CLEANING & ADJUSTMENT

Our service doesn’t stop once you leave our store with your new purchase. We provide lifetime cleaning and adjustments so whether you just need a regular clean or some small adjustments to your eyewear, we continue to look after you and your needs for the lifetime of the frame.

Terms & Conditions:
*Price Match Guarantee

  1. Subject to presentation and verification of the competitor’s quote on an identical product (including brand, model, size, colour).
  2. We reserve the right not to sell at or below our cost price.
  3. The competitor being quoted must be located in New Zealand.
  4. It is at our discretion whether the price match guarantee will be applied to an online retailer.
  5. This does not apply to safety glasses, contact lenses, optometry services or optometry technology.

*30 Day Satisfaction Assurance

  1. The frame satisfaction assurance is valid for 30 days from date of purchase and allows for the exchange of one pair only.
  2. Proof of purchase must be provided.
  3. The replacement frame may be of equal or lesser value to the first. If you choose a frame of higher value, an additional cost will apply.
  4. Existing lenses must be used in the exchanged frame. If replacement lenses are required, these may be purchased at the normal retail price less 20%, which is not valid in conjunction with any other offer or discount.

*90 Day Prescription Lens Comfort Guarantee

  1. The prescription lens comfort guarantee is valid for 90 days from date of purchase.
  2. This does not apply to lenses made with prescriptions from outside optometrists.
  3. The replacement lens may be of equal or lesser value to the first. If you choose a lens of higher value, the difference in price must be paid.

*1 Year Repair of Replacement

  1. The replacement frame will be the same pair as the original unless unavailable in which case a replacement frame of equal or lesser value may be chosen.
  2. If your frame requires repair or replacement, your existing lenses will be used in the new frame.
  3. The 1 year replacement applies to the first frame purchased only. This means that the 1 year replacement period does not commence again on the second frame.
  4. The 50% discount against accidental breakage is off regular retain price and may not be used in conjunction with any other offer or discount.

 

By continuing to use our services, you agree to our Terms and Conditions and Privacy Policy.
Please review the full details below.

Terms and Conditions

These Terms and Conditions (“Terms”) govern the use of the services and products provided by Vision Centre (“we,” “us,” or “our”). By using our services or purchasing our products, you agree to these Terms. Please read them carefully.

1. General Information

Vision Centre provides optometry services, including eye exams, glasses, contact lenses, and other vision-related products and services. By accessing our website or using our services, you confirm that you are at least 18 years old or have the consent of a parent or guardian.

2. Services and Products

  • Eye Exams: We offer comprehensive eye exams performed by qualified optometrists. The results of your eye exam are personal to you, and you should follow the advice of our optometrists.
  • Eyewear and Contact Lenses: We provide a wide selection of eyewear and contact lenses. All products sold by us come with manufacturer warranties where applicable.
  • Pricing: All prices for services and products are subject to change without notice. The price for services and products will be confirmed at the time of purchase.

3. Appointment Booking and Cancellations

  • Booking Appointments: Appointments for eye exams and consultations can be booked via our website, by phone, or in person. We recommend booking appointments in advance to ensure availability.
  • Cancellations: If you need to cancel or reschedule an appointment, please provide at least 24 hours’ notice. Failure to provide adequate notice may result in a cancellation fee or a forfeit of the booking fee if applicable.

4. Payment

  • Accepted Payment Methods: We accept payment via credit card, debit card, bank transfer, or cash. Payment is due at the time of purchase, unless otherwise agreed.
  • Late Payments: If applicable, any outstanding payments must be made promptly to avoid delays in processing your orders or services.

5. Delivery and Returns

  • Delivery: Products purchased from Vision Centre will be delivered within the timeframe specified at the time of purchase. Delivery charges may apply.
  • Returns and Exchanges: We accept returns or exchanges of eyewear and contact lenses within a specified period after purchase, provided the items are unused, unopened, and in their original condition. Custom-made products, such as prescription glasses, may have specific return policies.

6. User Responsibilities

  • Accuracy of Information: You agree to provide accurate and complete information when booking services or purchasing products.
  • Health and Safety: If you are undergoing a vision treatment or using products such as contact lenses, you agree to follow the instructions provided and attend follow-up appointments as needed.

7. Intellectual Property

All content on our website, including logos, images, text, and product designs, is owned by or licensed to Vision Centre and is protected by intellectual property laws. You may not use any content from our website for commercial purposes without our express consent.

8. Limitation of Liability

  • Service Liability: Vision Centre will take reasonable steps to provide quality services and products. However, we are not responsible for any loss, injury, or damage arising from the use of our services or products, except as required by law.
  • Product Liability: We are not liable for any issues related to third-party products or products not purchased directly from Vision Centre.

9. Privacy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Amendments to Terms

Vision Centre reserves the right to amend or update these Terms at any time. Any changes will be posted on our website, and by continuing to use our services, you agree to the updated Terms.

11. Governing Law

These Terms and Conditions are governed by the laws of New Zealand. Any disputes arising out of these Terms will be resolved in the appropriate courts of New Zealand.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Privacy Policy

At Vision Centre, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the Privacy Act 2020.

1. Collection of Personal Information

We collect personal information from you when you interact with us, either online, over the phone, or in person. The types of personal information we may collect include:

  • Full Name
  • Address
  • Email Address
  • Phone Number
  • Payment Information

2. How We Collect Information

We collect personal information in the following ways:

  • Forms completed by you (online or in-store)
  • Communications via email or phone
  • Cookies used on our website to enhance user experience

3. Use of Personal Information

We use the personal information we collect for the following purposes:

  • To process orders and service requests
  • To communicate with you regarding products, services, and inquiries
  • To improve our services and customer experience

4. Storage of Personal Information

Your personal information is securely stored within our computer systems. We take reasonable steps to protect your information from unauthorized access, use, or disclosure.

5. Sharing of Personal Information

We do not share your personal information with any third parties. Your information is only used for the purposes outlined in this Privacy Policy.

6. Accessing and Correcting Your Information

You have the right to access and correct your personal information at any time. If you wish to update or remove your data from our records, please contact us directly.

7. Cookies and Tracking

We do not use cookies or any other tracking technologies on our website for the collection of personal information or for tracking your online activities.

8. Data Retention

We do not retain your personal information for longer than necessary. Once your data is no longer needed for the purposes for which it was collected, we will securely delete it.

9. Security of Your Information

We implement appropriate security measures to safeguard your personal information. Our systems are protected with locked access, and data is stored in encrypted folders to ensure its confidentiality and integrity.

10. Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes to the policy will be effective immediately upon posting on our website. You are encouraged to review this Privacy Policy periodically.

11. Complaints and Contact Information

If you have any questions, concerns, or complaints about our privacy practices, please contact us using the following details:

We are committed to addressing any privacy-related concerns you may have.

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